Expert Travel Planning Made Simple

Privacy Policy

Last Updated: December 2024

Information We Collect

We collect information you provide directly, including name, contact details, travel preferences, and communication records. We also collect technical data through website usage analytics and cookies.

How We Use Your Information

We use your information to provide travel planning services, communicate about your trips, improve our services, and comply with legal obligations. We may also use it for marketing purposes with your consent.

Information Sharing

We share information with travel partners (hotels, airlines) to fulfill your bookings, with service providers for business operations, and as required by law. We never sell personal data to third parties.

Data Security

We implement industry-standard security measures including encryption, secure servers, and access controls to protect your information from unauthorized access or disclosure.

Your Rights

You have rights to access, correct, delete, or port your data. You can withdraw consent and opt-out of marketing communications at any time.

Contact Us

For privacy questions, contact us at [email protected] or +1 (212) 555-0147.

Terms of Service

Last Updated: December 2024

Service Agreement

By using our services, you agree to these terms. Reliable Trip Planners provides travel planning consultation and booking services. We act as intermediaries between you and travel suppliers.

Service Fees

Planning fees are disclosed upfront and may vary by trip complexity. Additional charges from suppliers (hotels, airlines) are separate. Fees are generally non-refundable once work begins.

Booking and Changes

We make bookings on your behalf based on your instructions. Changes or cancellations are subject to supplier policies and may incur fees. We recommend travel insurance for protection.

Client Responsibilities

You are responsible for providing accurate information, valid travel documents, meeting payment obligations, and following travel advisories and regulations.

Limitation of Liability

Our liability is limited to the fees paid for our services. We are not responsible for supplier failures, travel disruptions, or circumstances beyond our control.

Dispute Resolution

Disputes will be resolved through binding arbitration in New York. These terms are governed by New York state law.

GDPR Compliance

Data Controller: Reliable Trip Planners

Legal Basis for Processing

We process personal data based on contract fulfillment, legitimate interests, legal compliance, and your explicit consent where required.

Data Protection Rights

• Right of Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate information
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Stop processing for certain purposes

Data Retention

We retain personal data for as long as necessary to provide services, typically 7 years for financial records and 3 years for marketing data, unless longer retention is required by law.

International Transfers

Data may be transferred to countries outside the EU with appropriate safeguards including adequacy decisions and standard contractual clauses.

Exercising Your Rights

Contact our Data Protection Officer at [email protected] or +1 (212) 555-0147. You also have the right to lodge a complaint with your local supervisory authority.

DMCA Policy

Digital Millennium Copyright Act Compliance

Copyright Respect

Reliable Trip Planners respects intellectual property rights. We respond promptly to valid DMCA takedown notices and maintain a policy for repeat infringers.

Filing a DMCA Notice

If you believe your copyrighted work has been infringed, send a written notice including:

• Your physical or electronic signature
• Identification of the copyrighted work
• Location of the infringing material
• Your contact information
• Statement of good faith belief
• Statement of accuracy and authorization

DMCA Agent

Designated Agent: Legal Compliance Team
Address: 425 Park Avenue, Suite 2150, New York, NY 10022
Email: [email protected]
Phone: +1 (212) 555-0147

Counter-Notification

If you believe content was removed in error, you may file a counter-notification. We will restore the content within 10-14 business days unless the complaining party seeks a court order.